Shelf life is stated on the Certificate of Analysis (typically 12–24 months). We guarantee full specification compliance upon arrival; any quality issue will be resolved by replacement or refund.
What is the minimum order quantity (MOQ)?
Most catalog raw materials have no strict MOQ for initial trial orders. Bulk production MOQs are flexible and can be negotiated based on the product.
What support can you do for me if I want to visit your company?
Airport pick up.
Hotel reservation.
Other services you need.
What kind of technical support do you offer?
We provide end-to-end application support: product selection, assay optimization, troubleshooting, and custom development. Our consulting also covers the full concept-to-clinic journey.
Can you develop custom raw materials (e.g., custom antibodies, antigens)?
Absolutely. Custom development is a core part of our service, from antigen design and antibody generation to scale-up production under your specifications.
How do you handle quality complaints?
We respond within 24 hours, initiate a root-cause investigation, and provide a corrective/preventive action report. If the product is confirmed defective, we immediately arrange a replacement or credit.